Mumbai’s Raj Bhavan gets ISO certification

• The Raj Bhavan of Maharashtra here has achieved the distinction of becoming an ISO certified organisation having excellent management systems.
• The ISO 9001: 2008 awarded to Raj Bhavan in Mumbai, Maharashtra in recognition of the standard management practices adopted and implemented by the Governor’s Secretariat and its staff. 
• The certificate recognises that Raj Bhavan has established general and office related improvement check-lists and has also laid down standard operating procedures for all departments.
• Raj Bhavan has set an example for other organizations in terms of efficiency, standards and quality of services.
• Mumbai Raj Bhavan is perhaps the first Raj Bhavan in the country to have received the international level certification.
• Maharashtra Governor K Sankaranarayanan accepted the ISO 9001:2008 certification from Mona Desai, director of AGSI, an ISO certification company, at Raj Bhavan.
• Raj Bhavan has established and implemented management systems for all process in accordance with the ISO 9001:2008. 
• It has also established general and office related improvement checklists and laid down standard operating procedures for all departments.

About ISO 9001: 2008 (Quality management system)

• International standard related to quality management system, applicable to any organization from all types of business sectors and activities.
• Provides guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.
• Objective: To seek continuous performance improvement for all organizations.
• To meet the requirements for the ISO 9001:2008 certification, an organization should demonstrate its ability to consistently provide products that meet applicable regulatory requirements and continue to meet changing expectations of customers.

Benefits of ISO 9001:2008

• Involves Top management in the improvement of the Quality management System.
• Facilitates the organization to become a customer-focused organization.
• Ensures sustained customer satisfaction by producing, delivering services and providing support functions that meet customer’s needs and expectations.
• Increases the effectiveness and efficiency of the organization through continual improvement in systems and products /services quality.