New Delhi : Indian airlines, which have been reluctant to invest in
new technologies to improve passenger facilities primarily due to
resource crunch, should start using latest IT solutions to benefit
passengers, a recent study has found.
According to the study carried out by aviation consultancy firm CAPA and prominent aviation IT solution provider SITA, facilities like provision of wi-fi on-board planes, greater usage of mobile technology, self-check in kiosks and biometrics and e-passports for border protection should be introduced in newly-modernised airports in India.
It said airlines were “reluctant” to aggressively promote self-service check-in because the product was available at limited number of airports, on grounds of infrastructure constraints and variations in pricing models.
“Indian aviation has experienced a very challenging couple of years. As budgets have tightened, one of the repercussions has been a slowdown in the deployment of new technologies. And yet now more than ever, technology has the potential to deliver to the bottom-line of airlines and airports,” the study claimed.
According to the study carried out by aviation consultancy firm CAPA and prominent aviation IT solution provider SITA, facilities like provision of wi-fi on-board planes, greater usage of mobile technology, self-check in kiosks and biometrics and e-passports for border protection should be introduced in newly-modernised airports in India.
It said airlines were “reluctant” to aggressively promote self-service check-in because the product was available at limited number of airports, on grounds of infrastructure constraints and variations in pricing models.
“Indian aviation has experienced a very challenging couple of years. As budgets have tightened, one of the repercussions has been a slowdown in the deployment of new technologies. And yet now more than ever, technology has the potential to deliver to the bottom-line of airlines and airports,” the study claimed.
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